Scott Alexander Long

770 552 9394

670 Branch Valley Ct.

Roswell, GA 30076-3003

OBJECTIVE:

A senior software development position that allows me to continue to use my extensive real-world experience of designing, building, and maintaining mission-critical software applications with a focus on finishing each project in a timely manner with a high level of quality, maintainability, and performance.

EDUCATION:

December 1988

Georgia Institute of Technology, Atlanta Georgia

B.A. Information and Computer Science

Specialized in Computer Systems and Data Communications

WORK EXPERIENCE:

August 1999 to present

Brokat Financial Systems, Metavante Corporation

Senior Consulting Engineer, Technical Lead

Summary

Senior engineer involved in ongoing Metavante banking products and projects, with an area of focus on timely delivery, quality, and performance.

Technologies

Java, C++, XML, XSLT, J2EE, Servlets, JSP, EJB, WebSphere 3.5.3, Twister, Gemstone, SecurID, CSAPI (checkfree), ISAPI, SQL, Oracle, DB2, NT/Win2000, Solaris, AIX

Specific Accomplishments

Charter One Bank

Designed and built with a group of 4 to 6 people a web retail banking application that offers account statements, account transfer, OFX download, transaction history, mortgage history, online enrollment, checkfree bill payment, checkfree bill presentment, secure messaging, and many other features. This application is successfully supporting over 250,000 active users and has formed the base for the basis for the Metavante retail banking product.

Went into full production in December 2000. Have provided regular ongoing support since then in terms of small bug fixes and enhancements as well as larger scale performance analysis and improvements.

Brown Brothers-Harriman (BBH)

Did the technical side of the BBH Estimation/GAP Analysis. Documented the technical effort required to satisfy gaps, and provided detailed estimates that were made with input from the product team. Ultimately we did not win this deal because we learned the customer's abudget was less even than the base license fee, but I was told it was the most thorough estimation process we had done to date.

Refactored eCMS DB layer

In the process of gaining an understanding of the eCMS code for BBH, I discovered several quality and reliability issues in the underlying database code that could not be addressed with a couple of specific bug fixes but were rather an overall implementation issue in the shared lower level database code. With the permission of the eCMS team, I reimplemented the underlying DB code to improve quality, reliabilty, and maintainability. I also plugged in a flexible/configurable logging framework we had created for Consumer so that we could see in a controllable way what was happening in the DB code realtime.

US Bank performance tests

We were requested to do a "performance test" of the eCMS product on AIX/Websphere/DB2. The folks that promised the test did not realize that since e-CMS is developed and tested on Sun/NT/Gemstone/ServletExec/Oracle, that in fact this performance test included a port phase, with the most significant porting being from Oracle to DB2. I assisted some in the "quick-n-dirty" port of just the parts of the code we needed to test, but mostly focused one the performance test -- prepared a LoadRunner-based test suite to test the reports, gathered test data, then went to Boston with an eCMS architect to the IBM Solutions Partnership center for a week to get the code working, run the performance tests, and gather detailed results data, which was presented to the prospect.

In parallel, as I was observing the DB2 compatibility issues, I got permission from the retail product development manager to make updates to the consumer code as I saw fit to eliminate compatibility issues as I came across them, and made quite a few detail and framework changes to the Consumer code to eliminate database-specific code.

e-CMS Competency

Through the BBH efforts, the US Bank efforts, the UCB improvements, and rearchitecting the database layer for e-CMS, I have become fairly competent with the inner workings of the Metavante eCMS code base.

Help in winning Metavante Deal

(Here I’m talking about the successful effort to win Metavante as a licensee back in April 2001 when Metavante was a Brokat prospect)

Designed, ran and documented extensive performance tests on the consumer product for the Metavante deal.

Installed the consumer product onsite in Milwaukee and demonstrated the ability to quickly write "handlers" to interface to proprietary systems.

These two efforts were cited by the sales/marketing team after we closed the deal as critical steps to winning the business.

UCB/Sanwa

UCB detected a performance problem in their reporting system. I analyzed the specific set of product code related to reporting and with LoadRunner and other measurement tools narrowed the bulk of the problem down to the design of one product class. I rewrote this class to use a different approach, and observed an order of magnitude increase in database performance which translated on the UCB combined system to what they've measured as a 60% performance improvement - i.e. more than double and approaching triple the original speed.

Also helped in the sales process by estimating effort for extending the consumer product to interface with Sanwa/UCB internal systems. I am unsure if they have signed up for the consumer product yet or not.

Charter One Bank Small Business

Implemented/enhanced several small business transactions for Charter One during the rollout of the small business delivery for Charter One.

Also helped with some framework issues related to a new menu and navigation system that was created for the small business delivery.

UBOC

The UBOC project required a C++ accessor and some client coding to support the RSA SecurID card. We had part of the accessor from a year or so ago, but it had to be ported to Solaris, and had to use a different c API from RSA. I ported the accessor and wrote some client code to aid in its integration, and consulted with the UBOC team during the integration stage to help it to completion.

Metavante Consumer Delivery

Implemented QIF/CSV export so users can download to older PFMs and spreadsheets.

Enhanced DTD handling for Metavante delivery. Metavante has made proprietary extensions to the OFX standard to allow some desired features. the consumer code runs off of a DTD, and the Metavante extensions required some framework enhancement to be able to handle the customized items in the DTD.

Button Maker

Anytime someone needed a set of buttons for a site with a certain color or set of test, the web design team would spend a couple of solid days in a manual design tool to create the 60 or 70 buttons. In addition, ongoing requests for "hey can you make me this button" anytime a developer made a new screen were draining their time and requiring extra coordination for the developers.

With a suggestion made by Mark Thormahlen, I used the Batik SVG toolkit to write a tool that will read an XML file of text and some attributes and spit out an entire set of buttons for a website in a few seconds. The time savings in initial and ongoing site maintenance is significant.

Consumer Banking

Performance tests on Consumer after EJB conversion. After Keith's team completed the porting of the Consumer code from Twister to EJB so it can run on any platform, I was asked to look at the performance of the EJB version as compared to the Twister/RDO version. The first take found a couple of performance issues that were small in size but significant in effect (10x slower than the Twister version). With testing I was able to find these issues and suggest changes. I then was able to retest the fixes to confirm that the EJB version was performing similarly or somewhat slower than the Twister/RDO version, but nothing dramatically slower considering the increased flexibility.

OFX Certification for Intuit.

I spent a month or so deep in the Intuit OFX certification process for our OFX server which is the certification required before you can bring live customers online with Quicken OFX Direct Connect. We passed all certification tests in the pre-FIAT phase which amounted to running a test tool, finding problems, fixing them, submitting logs to Intuit, and repeating until we passed the 800 or so different tests.

April 1996 to July 1999

Harbinger Net Services (HNS), Harbinger, Peregrine

Senior Software Engineer, Member Technical Staff (MTS)

Summary

Senior Engineer designing and developing complex EDI software for java, windows, and the web as part of a team of 5 or 6 people. Focus on quality, maintainability, and performance.

Technologies

Java, C++, AWT, XIPC, EDI, MFC, SQL, Sybase, NT, HP-UX, Solaris

Specific Accomplishments

• Designed and developed ICSS phase I vantive daemon and blend screens
• Designed and developed ICSS phase II vantive daemon and blend screens
• Created (as part of the above) a standardized way of connecting IVAS login/passwords to Netscape Web Server login security that is now used by many components in the IVAS (created with this a flexible password administration page for ISS)
• Created an XIPC daemon that accepts new registrations from common-registration and automatically creates customer and product profiles in the Vantive system.
• Implemented the entire user interface, document manager, response rules, template creation environment (including a TLC-windows ID code converter), database design, "gateway" to TLE, and complete administrative toolset for Phase I of Harbinger Express from scratch in about two months, while making major enhancements to the blender that are in current use by many other developers at this time.
• Participated in the design of and began building Phase II of Harbinger Express, with demonstrable results even in December.
• Handed Document Editor over to QA on-time in Q2 with almost no defects found in the delivery.
• Brought the JET Java code and GEM C++ library (critical components of Document Manager and Document Editor) from an "experimental" or "proof-of-concept" level of reliability and functionality up to a "production" level of those qualities.
• Continued long-term maintenance and enhancement of the JET Java code and GEM C++ library including adding features like Tootips and gathering local browser information such as local date/time and screen resolution.
• Designed and implemented the base TLE Request daemon and handed it over to the group.
• Designed and implemented Passthrud which greatly simplified HX installation and operation on all platforms and gave us instant SQL server support on NT.
• Designed and implemented the HCIPC class used for all communications between HX programs.
• First to convert my daemon code to use HCVController, providing the model for conversion of other HX daemons to NT.
• Complete HL-Loop support handed over on time in Q4 (do not expect many defects but QA still has not tested HX22)
• Made ER reader several times faster (20x in some cases)
• Plus an ongoing flow of Document Editor enhancements since the initial delivery including among other things:
• Specified-occurrences (including multiples in a table)
• Intelligent navigation to errant data
• Shared library call ("Application DLL") directive support
• SQL directive support
• Detect browser local time and apply to @CURDATE and @CURTIME
• Detect browser size and set frame accordingly
• Allow row deletes and inserts in tables
• Successfully turned over a very high-quality HX2.3 release of the Document Editor on time with a significant amount of new functionality.
• Gave the Document Editor the ability to load and run custom-coded business rules from shared library code so that “Application DLLs” could be converted for use in HX without modifying the core components, and so that the Custom Applications and Development group could create custom GUI and business rules for HX without interfering with HX ongoing development , schedules, or resources. Wrote a wrapper class for this shared librasry functionality that makes it easier to convert a TLC Windows Application DLL to an HX Document Editor shared library.
• Added powerful support for EDI Conditional business rules to the Document Editor and to the JET so that hubs can specify more complex rules for a complete document and the user can get immediate, accurate feedback with regards to what is expected.
• Continued to update the Java Express Terminal (JET) to support more variants of the different browser Java engines. At last count recognizing 5 different versions and sub-versions of java engines and coding specifically to address issues raised by each Java engine.
• Participated in the design of TLX 4.0 and implemented most of the central component which is the Windows Document Editor / Document Viewer.
• Brought the HX Unix/VisualWeb/Java based Document Editor into the Windows environment for Editing outbound documents and also viewing inbound documents. This effort was done for TLX. The way it was done is significant because I lobbied for permission to then added an extra layer of abstraction such that the exact same C++ code proven in the UNIX/Java/VisualWeb world on HX could be used for the TLX client – not #ifdef’ed code either – truly the same libraries worked in both environments. This layer of abstraction was quite advanced because the low-level interface between a UNIX server program and a Java client GUI does not even barely resemble the low-level interface between a windows program and the local windows GUI. This same library was later linked into the Exhibition Engine as well. Now all 3 products benefit from bug fixes and enhancements made to one library.
• Created a convert utility for the HCMgsCatalog functionality (language-independent logging) that will read a .cpp file, convert it to use the new MSGCAT() call, and output the include and message files to be used for the language-dependent text. This utility saved a few days of development effort per-HX-daemon in the conversion process, and by automating the process, also reduced the likelihood of errors while converting all HC daemons to use message cataloging.
• Wrote the first detailed documentation of the DTAG project requirements, proving the first unambiguous view of what the DTAG project would entail, and made ongoing contributions to the sales process.
• Completed a study identifying expected 1999 IVAS traffic for planning of the Hardware and performance requirements for 1999.
• Performed the first complete, documented, and analyzed performance tests ever to be run on the IVAS code. Presented the complex results in a clear summary spreadsheet that will be a baseline for future apples-to-apples comparisons.
• Created the HCMetric class, integrated it into the IVAS and created a flexible user interface to the data, essentially giving the IVAS the ability to self-monitor its performance and giving developers and operators a powerful interface to the collected data.

January 1992 to March 1996

SoftCom Systems, Inc., Atlanta Georgia

Consulting Systems Engineer

Summary

Provide technical consulting to the Stratus Europe / Middle-East / Africa / Australia / New Zealand Line Of Business (EMEA/ANZ LOB) for Network Express and all related "SoftCom" software products. Until very recently, I was the sole source for this type of consulting. For the first year-and-a-half of this assignment, I was based in and lived in London, England, with frequent travel worldwide. Finished this assignment based back in Atlanta, Georgia but continued the frequent worldwide travel associcated with this assignment. We since allocated and trained one other person based in Paris supporting the EMEA/ANZ LOB with these efforts.

Specific Accomplishments

• Provide first-level technical sales support in conjunction with Scott Anderson's business-level sales support in front of EMEA/ANZ prospects for specific sales opportunities.
• Consult with the Stratus Systems Engineers to provide assistance in answering "Request for Proposal" and "Request for Information" documents, and similar in-depth technical interactions with prospects.
• Work with existing customers to answer ongoing requests for new projects and customizations, application design assistance, and additional training.
• Working onsite with well-qualified prospects to promote Network Express in terms of defining technical architectures, executing performance testing, prototyping applications, etc.
• Performing prospect-funded hands-on development and implementation workshops to illustrate capabilities of the SoftCom products quickly in a real environment.
• Researching and writing prospect-funded functional specifications onsite as required.
• Providing installation and conducting initial 1-2 week training courses for new Network Express customers.
• Produce and maintain the International Network Express and related product, technical, and internal sales presentations that can be used effectively within the markets we are working
• Produce and maintain both internal and prospect-deliverable documents, overviews, and "position papers" that address specific issues.
• Develop finite Network Express applications where necessary to progress or complete a sale or installation.
• Produce and maintain the materials to support training I and others perform Internationally.
• When requested, train Stratus Systems Engineers to technically qualify prospects, present the software products, and represent them correctly in initial prospect meetings.
• Initially support and help train EMEA L.O.B. "Solutions Engineers" assigned specifically to represent Network Express and the related products, to successfully qualify prospects, present the software products, and represent the products correctly in several levels of technical prospect meetings.

January 1989 to January 1992

SoftCom Systems Inc., Atlanta Georgia (then called Scientific Software)

Software Engineer

Technologies

c, 68000 assembly, X.25, SDLC, Bisync, SNA LU0/LU2/3270/LU6.2, Stratus VOS, Stratus FTX

Summary/Specific Accomplishments

Designed, implemented, tested, and supported X.25, SDLC, and Bisync protocols in c and 68000 assembly language for UCOMM adapter cards running on Stratus fault-tolerant minicomputers. Installed and supported complete custom systems using our Network Express product with these and other protocols at customer sites. Wrote line handlers for the Network Express product and made performance and functional enhancements for Network Express. Wrote a UNIX Kernel-resident device driver to duplicate Stratus VOS MPX_GCOMM hardware drivers, allowing instant portability of all SSI UCOMM firmware to FTX. During this period as a Software Engineer I was regularly and frequently involved as a technical representative in front of customers on sales calls and meetings.

Here, I always had a focus on the actual end-user implementations and paid constant attention to the related sales and customer issues that came up both before and after the sale. Despite the heavy technical focus, almost all parts of this job involved significant (and increasing) end-user contact both as prospect and as customer. This long-term, in-depth, top-to-bottom involvement with the technology and the business process made me interested in as well as appropriate for my current position.

Fall 1988

Spectralogic Inc., Atlanta Georgia

Software Engineer

Technologies

c, 80xx assembly

Summary/Specific Accomplishments

Implemented software in c that emulated a heart monitoring device. The program was designed to assist users of the machine in training. Also performed other tasks such as designing and coding an interface from a pc-based health care system to its database on an HP-3000 minicomputer.

Summer 1987, 1988

The Computer Group, Columbia, South Carolina

PC Training, Installation, Support, Repair

Technologies

Novell, PC Hardware, ethernet, arcnet

Summary/Specific Accomplishments

Worked as part of a 6-person company that provided PC sales, service, networks, and training among other things. I installed LANs, assembled and repaired PCs, helped sell systems, and provided support for all of our work.

Summer 1986

Software Solutions, Columbia South Carolina

Software Engineer

Technologies

Microsoft BASIC, Novell

Summary/Specific Accomplishments

With my supervisor, I designed and programmed two custom business management systems on IBM PCs using Novell Netware. Compiled BASIC was used as the language. The systems automated all phases of the clients' businesses including order processing, inventory tracking, purchase orders, invoicing, and all related reports.